Dirty carpet not only looks bad, it can also be a health hazard. The carpets in your home or commercial facility can hold mold, pollen, bugs, dirt, kitty litter, fecal matter, and up to 200,000 bacteria per square inch. To truly get your carpets cleaned, you need a professional carpet cleaning company.
Carpet cleaning is a specialized skill. Don’t just hire the first carpet cleaning company you call or visit online. Here are some tips to help you make sure you will get a qualified, professional carpet cleaning company for your Austin area business or home.
Check how long the carpet cleaning company has been in business.
Every business has to start sometime, so new doesn’t necessarily equal bad. However, it can be hard to evaluate the expertise and track record of an Austin carpet cleaning company that hasn’t been around long. Here at K&M Steam Cleaning, we have been in business for nearly three decades, since 1996. Our teams of commercial and residential carpet cleaning experts have the experience to do the job right and the track-record to give you confidence in their skills.
Check the carpet cleaning company’s reviews.
Always check reviews before hiring a carpet cleaning company. While most established companies will have a few negative reviews from customers who just couldn’t be satisfied and even from nefarious competitors, most of their reviews and overall ratings should be positive. K&M Steam Cleaning has over 600 reviews on Google and an average rating of 4.8 stars. Over 200 Facebook reviewers give K&M an average of 4.8 stars as well. Our Yelp rating, based on 200+ reviews, is 4 stars.
Verify that the carpet cleaning company is insured.
You want to make sure your home or business is protected in case the company accidentally causes damages or injuries while cleaning your property. Many commercial carpet cleaning clients require us to provide copies of our insurance documents prior to performing services on their properties. We will gladly provide proof of insurance to all customers who ask to see it.
Make sure their cleaning solutions are safe for babies, pets, and the environment.
Not all cleaning methods and products are created equal. Austin consumers and business operators care more than most about eco-friendly products that won’t harm any humans or animals that inhabit their carpeted rooms. That’s why K&M Steam Cleaning always uses pet-safe and baby-safe cleaning solutions… Guaranteed!
Ask about the carpet cleaner’s guarantee or warranty.
Carpet stains, because of wicking, can sometimes reappear after cleaning. We make our customers aware to watch out for the reappearance of any of the stains we removed. If any stains come back within ten days, or if a customer is not satisfied for any reason, K&M Steam Cleaning will come back and make sure your carpets are cleaned to your satisfaction.