Carpet Cleaning FAQ

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Frequently Asked Carpet Cleaning Questions

Does K&M guarantee the removal of all stains in carpets?

There are some substances that will permanently discolor carpet fibers. The carpet’s age and the type of fibers it’s made of will also factor into stain removal results. Our cleaning technicians will let you know that certain stains may not come out prior to cleaning. Stain removal goes above and beyond a normal carpet cleaning service. Make sure to alert the tech to any stains you would like them to attempt to remove.

How much time will it take to clean my carpets?

It typically takes 20 to 30 minutes per room to clean carpets. This time can vary depending on the furniture that requires moving, how dirty the carpet is, and any spot treatments or pet treatments that may be required.

What does K&M Steam Cleaning consider “a room” for pricing purposes?

We consider a standard room size to be 15’ x 17’ or less. If any room is larger than 15’ x 17’ it may require an extra charge.

I have a living room/dining room combo. Is this considered one or two rooms?

This is a combination of two rooms. We consider the living room area and dining room area as two separate rooms.

Why should I have a Teflon protector applied after professionally cleaning my carpets?

K&M can professionally apply a protector to help your carpets and upholstery become more resistant to soiling by dirt, liquids, and oils. These protectors work by wrapping the fibers in a protective coating. The protective coating layer gives you more time to clean up spills and dirt before they soak in and stain your carpet or furniture.

What is included in K&M Steam Cleaning’s standard carpet cleaning service?

K&M Steam Cleaning teams follow an eight-step process in all of our residential carpet cleaning jobs. Your cleaning crew will pretreat, deodorize, and steam clean your home’s carpeted areas. Our thorough carpet cleaning process allows us to guarantee your satisfaction and warranty our carpet cleaning work.

Is it true that cleaning carpets can cause them to get dirty faster?

Cleaning carpets with soap that is not removed properly can indeed cause them to get dirty again faster. K&M’s cleaning solutions and hot water extraction methods leave very little to no residue.

Do I need to vacuum prior to carpet cleaning service?

Vacuuming carpets prior to cleaning service is recommended but not required. If needed, our cleaning techs can pre-vacuum the carpets when they arrive.

Does K&M clean apartments?

K&M Steam Cleaning specializes in apartment carpet cleaning for tenants and property management companies.

Can K&M Steam Cleaning provide carpet cleaning services for businesses?

Yes. K&M Steam Cleaning offers commercial carpet cleaning for Austin-area businesses and government entities.

Do K&M Steam Cleaning crews move furniture for carpet, tile, and grout cleaning customers?

Our insurance and company policies allow our steam cleaning crews to move most furniture. We can move sofas, loveseats, tables, and chairs. If we move these items we ask that you remove any breakables prior to our cleaning team’s visit. Typically, our cleaning crews are not able to move heavy furniture, entertainment centers, beds, dressers, or china hutches. In the event you would like for our team to move everything out of the room for cleaning, this is doable for an additional fee. If you have any questions about or would like a quote for moving a specific furniture piece or clearing a room completely for cleaning, call 512-836-8900 or contact a carpet cleaning expert via email.

Cleaning Travis, Williamson, and Hays Counties

K&M serves homes and businesses in Austin, Barton Creek, Bastrop, Bee Cave, Briarcliff, Buda, Cedar Creek, Cedar Park, Del Valle, Downtown, Driftwood, Dripping Springs, East Austin, Elgin, Georgetown, Hutto, Jarrell, Jollyville, Jonestown, Kyle, Lakeway, Lago Vista, Leander, Liberty Hill, Manor, Manchaca, North Austin, Oak Hill, Onion Creek, Pflugerville, Point Venture, Rollingwood, Round Rock, San Leanna, Spicewood, Steiner Ranch, South Austin, Sun City, Sunset Valley, Taylor, Volente, and West Lake Hills.

Service Areas

K&M cleans all of Austin, Texas plus Travis, Williamson, Bastrop, Burnet, and Hays county suburbs including Buda, Cedar Park, Georgetown, Hutto, Kyle, Lakeway, Leander, Round Rock, and Taylor.

Get In Touch

ken@kmaustin.com
(512) 836-8900

K&M Steam Cleaning

2301 Denton Dr.
Suite K
Austin, TX 78758

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