Carpet Cleaning FAQ

Frequently Asked Carpet Cleaning Questions

What types of carpet does K&M Steam Cleaning clean?

K&M Steam Cleaning cleans all kinds of carpets. Need cut pile carpet cleaning? K&M can clean it! Need Loop pile carpet cleaning? No matter how tight the loops are, we can extract the dirt and debris. We clean natural carpeting made of fibers like cotton, wool, bamboo, jute, etc. Our steam cleaning professionals see nylon and other synthetic fibers most often in contemporary residential and commercial structure.

What types of carpet does K&M Steam Cleaning clean most often?

Nylon is the most popular type of carpet. Polyester is also a popular fiber for synthetic carpets.

Does K&M guarantee the removal of all stains in carpets?

There are some substances that will permanently discolor carpet fibers. The carpet’s age and the type of fibers it’s made of will also factor into stain removal results. Our cleaning technicians will let you know that certain stains may not come out prior to cleaning. Stain removal goes above and beyond a normal carpet cleaning service. Make sure to alert the tech to any stains you would like them to attempt to remove.

How much time will it take to clean my carpets?

It typically takes 20 to 30 minutes per room to clean carpets. This time can vary depending on the furniture that requires moving, how dirty the carpet is, and any spot treatments or pet treatments that may be required.

What does K&M Steam Cleaning consider “a room” for pricing purposes?

We consider a standard room size to be 15’ x 17’ or less. If any room is larger than 15’ x 17’ it may require an extra charge.

I have a living room/dining room combo. Is this considered one or two rooms?

This is a combination of two rooms. We consider the living room area and dining room area as two separate rooms.

Why should I have a Teflon protector applied after professionally cleaning my carpets?

K&M can professionally apply a protector to help your carpets and upholstery become more resistant to soiling by dirt, liquids, and oils. These protectors work by wrapping the fibers in a protective coating. The protective coating layer gives you more time to clean up spills and dirt before they soak in and stain your carpet or furniture.

What is included in K&M Steam Cleaning’s standard carpet cleaning service?

K&M Steam Cleaning teams follow an eight-step process in all of our residential carpet cleaning jobs. Your cleaning crew will pretreat, deodorize, and steam clean your home’s carpeted areas. Our thorough carpet cleaning process allows us to guarantee your satisfaction and warranty our carpet cleaning work.

Is it true that cleaning carpets can cause them to get dirty faster?

Cleaning carpets with soap that is not removed properly can indeed cause them to get dirty again faster. K&M’s cleaning solutions and hot water extraction methods leave very little to no residue.

Do I need to be home while K&M is cleaning my carpets?

You do not have to be home when K&m is performing your carpet cleaning service. We often perform carpet cleaning for realtors who simply give us the lock box code to clean their listings. In order to provide the best cleaning possible, we would prefer someone is there when we start our cleaning so that they can point out any problem areas and ask our cleaning techs any questions they may have. This walk-through can also be done prior to the cleaning service via a video chat service like Facetime or Zoom.

Do I need to vacuum prior to the carpet cleaning service?

Vacuuming carpets prior to cleaning service is recommended but not required. If needed, our cleaning techs can pre-vacuum the carpets when they arrive.

What should I do if the stains that were cleaned reappear?

Sometimes, deep stains will reappear through a process called “wicking” after they have been cleaned. This will happen within days after the cleaning if it’s going. to be a concern at all. If you notice any spots reappearing within ten days of K&M performing your carpet cleaning service, K&M will reclean the areas at no charge.

How do I keep my new carpet’s warranty valid?

Most new carpet manufacturers require that homeowners do the following to keep their carpet’s warranty active: 1. Vacuum regularly. 2. Clean spills and tracked-in dirt promptly. 3 Have your carpets professionally cleaned on a regular basis.

Can I have my carpets cleaned if it is raining?

Yes. The weather outside may impact the dry time, but not by much. Our cleaning experts will advise you on how to set your HVAC system for the best drying time depending upon humidity and outside temperature. Sometimes, our cleaning experts will also advise that certain windows be open a couple of inches to speed up drying times.

Does K&M clean carpets in apartments?

K&M Steam Cleaning specializes in apartment carpet cleaning for tenants and property management companies.

Can K&M Steam Cleaning provide carpet cleaning services for businesses?

Yes. K&M Steam Cleaning offers commercial carpet cleaning for Austin-area businesses and government entities.

Do K&M Steam Cleaning crews move furniture for carpet, tile, and grout cleaning customers?

Our insurance and company policies allow our steam cleaning crews to move most furniture. We can move sofas, loveseats, tables, and chairs. If we move these items we ask that you remove any breakables prior to our cleaning team’s visit. Typically, our cleaning crews are not able to move heavy furniture, entertainment centers, beds, dressers, or china hutches. In the event you would like for our team to move everything out of the room for cleaning, this is doable for an additional fee. If you have any questions about or would like a quote for moving a specific furniture piece or clearing a room completely for cleaning, call 512-836-8900 or contact a carpet cleaning expert via email.

What communities does K&M Steam Cleaning serve?

No matter where your home or business is in the Greater Austin area, K&M Steam Cleaning can serve you. We specialize in Carpet Cleaning for East Austin, Carpet Cleaning for Jarrell, Carpet Cleaning for Jollyville, Carpet Cleaning for Jonestown, Carpet Cleaning for Manchaca, Carpet Cleaning for Manor, Carpet Cleaning for Oak Hill, Carpet Cleaning for Onion Creek, Carpet Cleaning for Point Venture, Carpet Cleaning for San Leanna, Carpet Cleaning for Barton Creek, Carpet Cleaning for Briarcliff, Carpet Cleaning for Buda, Carpet Cleaning for Cedar Park, Carpet Cleaning for Del Valle, Carpet Cleaning for Downtown Austin, Carpet Cleaning for Driftwood, Carpet Cleaning for Dripping Springs, Carpet Cleaning for Hutto, Carpet Cleaning for Kyle, Carpet Cleaning for Lago Vista, Carpet Cleaning for Lakeway, Carpet for Cleaning Leander, Carpet Cleaning for Liberty Hill, Carpet Cleaning for North Austin, Carpet Cleaning for Pflugerville, Carpet Cleaning for Rollingwood, Carpet Cleaning for Round Rock, Carpet Cleaningfor South Austin, Carpet Cleaning for Spicewood, Carpet Cleaning for Steiner Ranch, Carpet Cleaning for Sunset Valley, Carpet Cleaning for Taylor, Carpet Cleaning for Volente, and Carpet Cleaning for West Lake Hills.

Cleaning Travis, Williamson, Burnet, Bastrop, and Hays Counties

K&M serves homes and businesses in Austin, Barton Creek, Bastrop, Bee Cave, Briarcliff, Buda, Cedar Creek, Cedar Park, Del Valle, Downtown, Driftwood, Dripping Springs, East Austin, Elgin, Georgetown, Hutto, Jarrell, Jollyville, Jonestown, Kyle, Lakeway, Lago Vista, Leander, Liberty Hill, Manor, Manchaca, North Austin, Oak Hill, Onion Creek, Pflugerville, Point Venture, Rollingwood, Round Rock, San Leanna, Spicewood, Steiner Ranch, South Austin, Sun City, Sunset Valley, Taylor, Volente, and West Lake Hills.